By using VTULab, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use the platform.
1. Information We Collect
We may collect the following categories of information:
- Account information such as your name, email address, phone number, and login credentials.
- Transaction information such as airtime, data, wallet funding, bill payment, and verification activity.
- Identity verification input and result information for services such as NIN, BVN, CAC, and related checks.
- Device, browser, IP address, and usage information to help secure and improve the platform.
- Support and communication records when you contact us.
2. How We Use Your Information
- To create and manage your account.
- To process wallet funding, payments, verification requests, and other service transactions.
- To deliver requested digital services and downloadable records.
- To prevent fraud, abuse, unauthorized access, and suspicious activity.
- To send important service notices, account updates, and support responses.
- To improve our platform, APIs, customer experience, and operational security.
3. Identity and Verification Data
Some services on VTULab involve identity checks or retrieval requests. For these services, we may process information such as NIN, BVN, phone number, or related identifiers strictly for the purpose of delivering the requested service. Verification results and related metadata may be stored in your account history for audit, compliance, download history, customer support, and transaction review.
4. Payments and Third-Party Service Providers
We work with third-party providers for payment processing, virtual accounts, verification services, communications, and digital service fulfillment. These providers may receive the limited information necessary to perform the requested service. We do not sell your personal information.
5. How We Share Information
- With service providers and partners that help us deliver the services you request.
- With payment processors and financial partners for funding and settlement activities.
- When required by law, lawful request, regulation, court order, or valid compliance obligation.
- To protect the safety, rights, users, platform integrity, and fraud monitoring operations of VTULab.
6. Data Retention
We keep information for as long as reasonably necessary to operate the platform, fulfill services, maintain transaction and verification history, resolve disputes, comply with legal or regulatory obligations, and protect the platform from fraud and abuse.
7. Security
We use reasonable technical and organizational measures to help protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices
- You may update certain profile information from your account where available.
- You may stop using the platform at any time.
- You may contact us if you have questions about your information, verification history, or account records.
9. Children’s Privacy
VTULab is not intended for use by children without appropriate supervision where required. We do not knowingly collect personal information from children in violation of applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date on this page. Continued use of the platform after an update means you accept the revised policy.
11. Contact Us
If you have any privacy-related questions, support requests, or concerns, please contact us at support@vtulab.com .